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Technical Customer Service - On-site at Nexus - 3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607 - Technical Customer Service - On-site 3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607 Job Description: As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support. Job Skills: - Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools. - Identify customer issues that require escalation to the next level for resolution in accordance with established protocols. - Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers. - Carry out additional duties and tasks as delegated by the Team Lead. Job Qualifications: - 1-3 years of experience in Customer Service and/or Technical Support - High School Diploma (or equivalent) with a willingness to learn through on-the-job training - Experience in using or supporting Microsoft Windows and PC hardware and software - Demonstrated strong verbal, written, and listening skills - Strong work ethic with the ability to meet quality, productivity, and attendance metrics - High level of professionalism with a keen focus on customer satisfaction Benefits: Medical, Dental, and Vision coverage Pay: $16.00 per hour If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a

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Technical Support Representative Night shift at Nexus - USA - Technical Support Representative Night shift USA Technical Support Representative - Night Shift Job Description: We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance. Key Responsibilities: - Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. - Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. - Assist in the setup and installation of new hardware and POS-related software. - Perform troubleshooting on core system remote devices. - Engage in various computer-related break-fix repairs as needed. - Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff. Qualifications: - Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. - Strong understanding of POS hardware (including all peripherals) - Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. - Proficient in networking. You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection. If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

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Sales Executive - Contact Center / BPO Services at Nexus - Remote - California - Sales Executive - Contact Center / BPO Services Remote - California Sales Account Executive - BPO Services About Us CGS is a leading Global Business Process Outsourcing (BPO) provider specializing in delivering exceptional services to the banking, finance, healthcare, and customer care sectors across US, LATAM and EMEA markets. Our commitment to excellence and innovation has established us as a trusted partner for organizations seeking to optimize their operations and enhance customer experience. Position Overview We are seeking an experienced New Logo Sales Account Executive to drive business and manage strategic client relationships in our core sectors. The ideal candidate will have a proven track record of selling BPO solutions to large enterprises (logos) and a deep industry knowledge of the US market. Key Responsibilities - Develop and execute strategic sales plans to acquire new logo clients within banking, finance, healthcare, and customer care sectors - Generate and maintain a robust pipeline of qualified opportunities with enterprise-level organizations - Create and present compelling value propositions and ROI analyses tailored to each prospect's specific needs and challenges - Navigate complex sales cycles involving multiple stakeholders and decision-makers at C-suite and senior management levels - Collaborate with solution architects and subject matter experts to design customized BPO solutions that address client requirements - Negotiate and structure complex commercial agreements while ensuring alignment with company objectives and profitability targets - Maintain deep market intelligence about competitor activities, industry trends, and regulatory changes affecting target sectors - Build and nurture relationships with industry influencers

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