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The Provider Servicing team is developing integrations with our partners to provide a better experience for our Providers. Ensuring providers receive accurate information they need to provide care and process claims. Information integrity and accuracy is critical and so is providing this information in a secure and timely manner. We are leveraging proven technologies to accomplish this. Collective Health is building modern health management systems, these integrations are a critical part of that. As a Backend Engineer, you will be responsible for the ownership and management of Provider Servicing systems. This includes developing new AI-powered solutions and providing support for existing microservices-based applications and integration platforms. Opportunities for growth involve leading an engineering team, gaining exposure to new technology adaptations, and contributing to the company's evolution into a future healthcare platform. 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Start Date: August 3, 2026 Training shift: 8am-5pm MT (from Aug 3- Aug 28) Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days) At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience. As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. 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Start Date: August 3, 2026 Training shift: 8am-5pm MT (from Aug 3- Aug 28) Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days) At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience. As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. 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The Director, Plan Operations is a critical leadership role responsible for ensuring the seamless execution and operational performance of health plan administration at Collective Health. This individual will oversee plan operations strategy, execution, and optimization to drive efficiency, compliance, and an excellent client and member experience. The Director will collaborate cross-functionally with internal teams, external partners, and clients to ensure operational excellence in plan configuration, benefit administration, and issue resolution. What you'll do: - Team Leadership & Development: Build and lead a high-performing team of system configuration specialists, plan design specialists, and analysts that support the onboarding and systemic plan programming for Collective Health's self-funded clients. Foster a culture of accountability, innovation, and continuous learning. Provide coaching, mentorship, and professional development opportunities to enhance team capabilities. - Systemic Plan Programming & Technical Oversight: Drive operational excellence by providing senior technical oversight for the systematic programming (coding) of complex benefit plans within the claim adjudication system. 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As a Member Claims Associate Contractor , you will drive the core processes behind Collective Health's employer-sponsored medical plans and help our members navigate their most complex claims issues. In this role, you will gain a comprehensive, hands-on understanding of health plan operations-from processing medical claims and deciphering complex coding to managing regulatory requirements and network partner relationships. Everything you do will be through the lens of delivering an exceptional member experience. This contract is a gateway to becoming an expert in the payer-side of healthcare. Backed by our established, knowledgeable teams, you will play an essential role in scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry. Start Date and Training - Contract Start date: July 6, 2026 - Contract End date: December 31, 2026 - You must be available for 5 weeks of required training beginning on the start date from July 6 - Aug 7. You will not be able to take time off during the training period. - This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. 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This is not a traditional QA role . You will be the quality owner for an LLM-based multi-agent pipeline that autonomously adjudicates health insurance claims for self-funded plan sponsors. You are building a Three-Tier Evaluation Framework to ensure our Gemini-powered agents reason correctly, call tools accurately, and produce DOL-ready outcomes. You will work at the intersection of Vertex AI, healthcare compliance, and high-scale data engineering. Your work directly determines whether claims are paid correctly and whether the company can withstand a Department of Labor (DOL) or state DOI audit. The stakes are real, the domain is hard, and the problems are genuinely novel. 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About the Role: We are looking for a seasoned Staff Engineer to lead the design and delivery of highly scalable, cloud-native backend, data, and AI systems with a strong focus on AI-driven automation and agentic workflows. In this role, you will define the technical direction for the core TPA platform (Eligibility, Provider Data and others), enable intelligent, end-to-end workflows across systems, and drive the integration of AI into real-world business operations. You will operate at the intersection of backend architecture, data engineering, and applied AI, while mentoring engineers and influencing technical strategy across teams. This is a hands-on leadership role for someone who thrives in ambiguous, high-impact problem spaces and can translate emerging AI capabilities into production-grade systems at scale. What you'll do: - Set the technical vision and drive architecture for scalable, cloud-native backend, data, and AI systems - Design and build API-first and event-driven systems supporting internal and external integrations (partners, EDI, downstream platforms) - Lead development of high-throughput data pipelines (batch + streaming) powering operational workflows and AI use cases - Design and implement AI-driven automation and agentic workflows to reduce manual operations and enable intelligent decisioning - Integrate LLM-based capabilities (search, summarization, copilots, workflow orchestration) into core platform services - Establish best", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 47, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "mid", "years_experience_min": 10, "years_experience_max": 14, "role_function": "data", "employer_industry": "Healthcare", "employer_size": "51-200", "quality_score": 55, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [] }, { "id": "b60e14007fd30bb1b54aefe46b6ca2c5", "title": "Vice President, Client Success", "employer_name": "Collective Health", "employer_slug": "collective-health", "location_text": "San Francisco, CA | Lehi, UT | Plano, TX", "country": "US", "employment_type": "unknown", "remote_status": "unspecified", "remote_status_source": null, "remote_status_enriched_at": null, "days_in_office": null, "timezone_overlap_hours": 6, "salary_min": 214400, "salary_max": 335000, "salary_min_source": null, "salary_max_source": null, "salary_currency": "USD", "salary_type": "base", "salary_type_source": null, "salary_type_enriched_at": null, "salary_period": "year", "base_salary_min": 214400, "base_salary_max": 335000, "salary_disclosed": true, "equity_included": true, "equity_included_source": null, "equity_type": [ "options" ], "k401_match": null, "match_401k_pct": null, "match_401k_pct_source": null, "k401_match_source_url": null, "k401_match_source_fields": [], "k401_contribution_source_url": null, "k401_contribution_source_fields": [], "profit_sharing": false, "bonus_offered": false, "mental_health_support": null, "childcare_subsidy": null, "fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [ "cbinsights_unicorn" ], "posted_at": "2026-03-23T21:37:54.000Z", "apply_url": "https://jobs.collectivehealth.com/apply/?gh_jid=7740211", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Vice President, Client Success San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. At Collective Health, Client Success plays a pivotal role in shaping our client interactions and fostering strong relationships. We are seeking a strategic and experienced leader to rapidly scale and lead our Client Success team. In this role, you will engage directly with post-sale clients, consultants, and brokers, collaborating across functions to design and deliver exceptional experiences for employers. Reporting to the Chief Revenue Officer, you will be a critical member of the Collective Health leadership team, collaborating across all functions in the company to deliver a world class experience at scale. What you'll do: - Lead the Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance while managing the full client lifecycle post implementation, including annual renewals and upselling products. - Be a senior, strategic voice and trusted advisor in client and channel relationship management, particularly with senior leadership. - Represent Client Success and our clients, as needed, in quarterly board meetings and externally at conferences and industry events. - De-escalate and resolve complex client situations both internally and externally, while providing feedback to product, member services and marketing teams for continuous improvement of the company's products and service offerings. - Work cross functionally to deliver client impact and quality outcomes as a", "parental_leave_weeks": null, "non_birth_parent_leave_weeks": null, "parental_leave_weeks_source": null, "non_birth_parent_leave_weeks_source": null, "parental_leave_source_url": null, "pto_days": null, "unlimited_pto": false, "sabbatical_eligible": false, "family_friendly_score": 47, "benefit_verified": false, "benefit_last_verified": null, "hire_states_allowed": [], "state_eligibility_source": null, "state_eligibility_enriched_at": null, "llm_quality_pass_at": null, "seniority": "staff_plus", "years_experience_min": 8, "years_experience_max": 12, "role_function": "customer_success", "employer_industry": "Healthcare", "employer_size": "51-200", "quality_score": 55, "travel_pct": null, "requires_shift": null, "shift_type": "unknown", "shift_type_source": null, "weekend_work": "unknown", "weekend_work_source": null, "relocation_assistance_source": null, "contractor_w2": "unknown", "required_timezone": null, "fertility_family_building_benefits_source": null, "mental_health_support_source": null, "adoption_assistance_offered_source": null, "childcare_subsidy_source": null, "learning_budget_offered_source": null, "surrogacy_assistance_offered_source": null, "cover_letter_required": null, "cover_letter_required_source": null, "assessment_required": null, "assessment_required_source": null, "application_deadline": null, "application_deadline_source": null, "visa_sponsorship": false, "us_citizenship_required": false, "security_clearance": "none", "education_required": "none", "roll_up_count": null, "roll_up_total_locations": null, "explanations": [] }, { "id": "46da3957224e1cf8788c121a3de0b13f", "title": "Lead Full Stack Software Engineer, Claims", "employer_name": "Collective Health", "employer_slug": "collective-health", "location_text": "San Francisco, CA | Lehi, UT | Plano, TX", "country": "US", "employment_type": "unknown", "remote_status": "unspecified", "remote_status_source": null, "remote_status_enriched_at": null, "days_in_office": null, "timezone_overlap_hours": 6, "salary_min": 138000, "salary_max": 215625, "salary_min_source": null, "salary_max_source": null, "salary_currency": "USD", "salary_type": "base", "salary_type_source": null, "salary_type_enriched_at": null, "salary_period": "year", "base_salary_min": 138000, "base_salary_max": 215625, "salary_disclosed": true, "equity_included": true, "equity_included_source": null, "equity_type": [ "options" ], "k401_match": null, "match_401k_pct": null, "match_401k_pct_source": null, "k401_match_source_url": null, "k401_match_source_fields": [], "k401_contribution_source_url": null, "k401_contribution_source_fields": [], "profit_sharing": false, "bonus_offered": false, "mental_health_support": null, "childcare_subsidy": null, "fertility_family_building_benefits": null, "adoption_assistance_offered": null, "surrogacy_assistance_offered": null, "learning_budget_offered": null, "relocation_assistance": null, "top_startup_sources": [ "cbinsights_unicorn" ], "posted_at": "2026-03-23T19:55:33.000Z", "apply_url": "https://jobs.collectivehealth.com/apply/?gh_jid=7674302", "apply_url_verified": false, "ats": "greenhouse", "url_last_checked_alive": null, "removed_at": null, "description_excerpt": "Lead Full Stack Software Engineer, Claims San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Cost Containment team is developing efficient systems for prior authorizations and utilization management, ensuring members receive appropriate care cost-effectively. These systems will integrate with partner solutions to achieve provider payment integrity and accuracy for the healthcare service. We are leveraging proven technologies and business rules engines to create a highly configurable system. Collective Health is building modern health management systems, which enhance the claims engine, using cutting-edge technologies. What you'll do: - Design and develop scalable, secure, and configurable platform services for the Claims team. - Lead full-stack development and support of services across backend (Java/Spring Cloud), integration platforms (Kafka, Mulesoft), and frontend (React/Angular/GraphQL etc.). - Utilize working knowledge of AI-powered developer tools (e.g., Copilot, Cursor) and actively contribute to AI adoption in development and operational aspects. - Build and enrich APIs and data services to integrate with partners and our claims engine. - Collaborate with product managers, operations analysts, and data teams in building solutions that leverage Business Rules Management Systems (BRMS) like Drools, Camunda etc. - Actively work with the operations team to create efficient processes through automations to improve SLAs. - Understand architectural decisions and actively drive reusable patterns for cloud-native, AI-enabled backend systems. 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The Claims AI Automation team is currently evolving from traditional rule-based adjudication to an intelligence-driven platform. We are seeking a Lead Software Engineer who excels at high-level technical execution. This role is focused on the development and delivery of our Agentic AI strategy, turning architectural blueprints into production-ready systems. The ideal candidate will be the primary engine for building Python-based AI agents using the Google Cloud (GCP) ecosystem to automate complex claims workflows. You will be responsible for implementing sophisticated LLM behaviors using Gemini. 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Lead Backend Engineer at Collective Health - San Francisco, CA | Lehi, UT | Plano, TX - Lead Backend Engineer San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Provider Servicing team is developing integrations with our partners to provide a better experience for our Providers. Ensuring providers receive accurate information they need to provide care and process claims. Information integrity and accuracy is critical and so is providing this information in a secure and timely manner. We are leveraging proven technologies to accomplish this. Collective Health is building modern health management systems, these integrations are a critical part of that. As a Backend Engineer, you will be responsible for the ownership and management of Provider Servicing systems. This includes developing new AI-powered solutions and providing support for existing microservices-based applications and integration platforms. Opportunities for growth involve leading an engineering team, gaining exposure to new technology adaptations, and contributing to the company's evolution into a future healthcare platform. What you'll do: - Design and develop scalable, secure, and configurable platform services for the Provider Servicing Team. - Lead backend development and support of services across backend (Java/Spring Cloud) and integration platforms (Mulesoft and others) - Utilize working knowledge of AI-powered developer tools (e.g., Copilot, Cursor) and actively contribute to AI adoption in development and operational aspects. - Build and enrich APIs and data services to integrate with partners. - Collaborate with product managers, operations analysts, customer advocates in

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Customer Service Representative (5 month Contract)- Bilingual Spanish at Collective Health - Lehi, UT - Customer Service Representative (5 month Contract)- Bilingual Spanish Lehi, UT At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Start Date: August 3, 2026 Training shift: 8am-5pm MT (from Aug 3- Aug 28) Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days) At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience. As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: - Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support - Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare - Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding

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Customer Service Representative (5-month Contract) at Collective Health - Lehi, UT - Customer Service Representative (5-month Contract) Lehi, UT At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Start Date: August 3, 2026 Training shift: 8am-5pm MT (from Aug 3- Aug 28) Location - Hybrid: Lehi, UT office- Mondays & Tuesdays (In-Office Days) At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience. As a Member Advocate Contractor, you'll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: - Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support - Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare - Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the

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Director of Plan Operations - (Plan Configuration) at Collective Health - Lehi, UT | Plano, TX - Director of Plan Operations - (Plan Configuration) Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Director, Plan Operations is a critical leadership role responsible for ensuring the seamless execution and operational performance of health plan administration at Collective Health. This individual will oversee plan operations strategy, execution, and optimization to drive efficiency, compliance, and an excellent client and member experience. The Director will collaborate cross-functionally with internal teams, external partners, and clients to ensure operational excellence in plan configuration, benefit administration, and issue resolution. What you'll do: - Team Leadership & Development: Build and lead a high-performing team of system configuration specialists, plan design specialists, and analysts that support the onboarding and systemic plan programming for Collective Health's self-funded clients. Foster a culture of accountability, innovation, and continuous learning. Provide coaching, mentorship, and professional development opportunities to enhance team capabilities. - Systemic Plan Programming & Technical Oversight: Drive operational excellence by providing senior technical oversight for the systematic programming (coding) of complex benefit plans within the claim adjudication system. Ensure configuration integrity and accuracy through comprehensive quality assurance processes, leveraging deep knowledge of third-party administration (TPA) systems. - Plan Operations Strategy: Develop and execute a comprehensive strategy to enhance the efficiency, accuracy, and scalability of plan operations. - Health Plan Administration: Oversee the implementation and ongoing management of client benefit plans, ensuring accuracy in plan

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Member Claims Associate (Contract) at Collective Health - Plano, TX - Member Claims Associate (Contract) Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As a Member Claims Associate Contractor , you will drive the core processes behind Collective Health's employer-sponsored medical plans and help our members navigate their most complex claims issues. In this role, you will gain a comprehensive, hands-on understanding of health plan operations-from processing medical claims and deciphering complex coding to managing regulatory requirements and network partner relationships. Everything you do will be through the lens of delivering an exceptional member experience. This contract is a gateway to becoming an expert in the payer-side of healthcare. Backed by our established, knowledgeable teams, you will play an essential role in scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry. Start Date and Training - Contract Start date: July 6, 2026 - Contract End date: December 31, 2026 - You must be available for 5 weeks of required training beginning on the start date from July 6 - Aug 7. You will not be able to take time off during the training period. - This is a hybrid position based out of our Plano office, with the expectation of being in office at least three weekdays per week. What you'll do: - Execute the daily operations of a health plan, including processing medical claims, researching and responding to the members' most

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Senior Software Engineer in Test (AI Agentic Systems) at Collective Health - Lehi, UT - Senior Software Engineer in Test (AI Agentic Systems) Lehi, UT At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. This is not a traditional QA role . You will be the quality owner for an LLM-based multi-agent pipeline that autonomously adjudicates health insurance claims for self-funded plan sponsors. You are building a Three-Tier Evaluation Framework to ensure our Gemini-powered agents reason correctly, call tools accurately, and produce DOL-ready outcomes. You will work at the intersection of Vertex AI, healthcare compliance, and high-scale data engineering. Your work directly determines whether claims are paid correctly and whether the company can withstand a Department of Labor (DOL) or state DOI audit. The stakes are real, the domain is hard, and the problems are genuinely novel. What you'll do: - Outcome Evaluation (The "What") - Golden Set Governance: Build and maintain a versioned library of "Grounding Data" results by working with senior claims examiners to define "Ground Truth." - Model-as-a-Judge Automation: Design automated "LLM-grading-LLM" workflows using custom rubrics to score factual grounding and policy compliance. - Semantic Assertion Framework: Develop testing libraries that move beyond string matching to validate semantic equivalence and numerical accuracy in agent outputs. - Trajectory Evaluation (The "How") - Function-Call Auditing: Use Vertex AI traces to programmatically verify that mandatory tools (via MCP) were invoked with correct arguments. - Orchestration Logic Validation: Assert that agents respect defined priorities across the four architectural

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Staff AI Engineer – Agentic AI and Automaton at Collective Health - San Francisco, CA | Lehi, UT | Plano, TX - Staff AI Engineer – Agentic AI and Automaton San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. About the Role: We are looking for a seasoned Staff Engineer to lead the design and delivery of highly scalable, cloud-native backend, data, and AI systems with a strong focus on AI-driven automation and agentic workflows. In this role, you will define the technical direction for the core TPA platform (Eligibility, Provider Data and others), enable intelligent, end-to-end workflows across systems, and drive the integration of AI into real-world business operations. You will operate at the intersection of backend architecture, data engineering, and applied AI, while mentoring engineers and influencing technical strategy across teams. This is a hands-on leadership role for someone who thrives in ambiguous, high-impact problem spaces and can translate emerging AI capabilities into production-grade systems at scale. What you'll do: - Set the technical vision and drive architecture for scalable, cloud-native backend, data, and AI systems - Design and build API-first and event-driven systems supporting internal and external integrations (partners, EDI, downstream platforms) - Lead development of high-throughput data pipelines (batch + streaming) powering operational workflows and AI use cases - Design and implement AI-driven automation and agentic workflows to reduce manual operations and enable intelligent decisioning - Integrate LLM-based capabilities (search, summarization, copilots, workflow orchestration) into core platform services - Establish best

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Vice President, Client Success at Collective Health - San Francisco, CA | Lehi, UT | Plano, TX - Vice President, Client Success San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. At Collective Health, Client Success plays a pivotal role in shaping our client interactions and fostering strong relationships. We are seeking a strategic and experienced leader to rapidly scale and lead our Client Success team. In this role, you will engage directly with post-sale clients, consultants, and brokers, collaborating across functions to design and deliver exceptional experiences for employers. Reporting to the Chief Revenue Officer, you will be a critical member of the Collective Health leadership team, collaborating across all functions in the company to deliver a world class experience at scale. What you'll do: - Lead the Client Success organization, including Directors and Strategic Account Executives, to drive engagement and high performance while managing the full client lifecycle post implementation, including annual renewals and upselling products. - Be a senior, strategic voice and trusted advisor in client and channel relationship management, particularly with senior leadership. - Represent Client Success and our clients, as needed, in quarterly board meetings and externally at conferences and industry events. - De-escalate and resolve complex client situations both internally and externally, while providing feedback to product, member services and marketing teams for continuous improvement of the company's products and service offerings. - Work cross functionally to deliver client impact and quality outcomes as a

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Lead Full Stack Software Engineer, Claims at Collective Health - San Francisco, CA | Lehi, UT | Plano, TX - Lead Full Stack Software Engineer, Claims San Francisco, CA | Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Cost Containment team is developing efficient systems for prior authorizations and utilization management, ensuring members receive appropriate care cost-effectively. These systems will integrate with partner solutions to achieve provider payment integrity and accuracy for the healthcare service. We are leveraging proven technologies and business rules engines to create a highly configurable system. Collective Health is building modern health management systems, which enhance the claims engine, using cutting-edge technologies. What you'll do: - Design and develop scalable, secure, and configurable platform services for the Claims team. - Lead full-stack development and support of services across backend (Java/Spring Cloud), integration platforms (Kafka, Mulesoft), and frontend (React/Angular/GraphQL etc.). - Utilize working knowledge of AI-powered developer tools (e.g., Copilot, Cursor) and actively contribute to AI adoption in development and operational aspects. - Build and enrich APIs and data services to integrate with partners and our claims engine. - Collaborate with product managers, operations analysts, and data teams in building solutions that leverage Business Rules Management Systems (BRMS) like Drools, Camunda etc. - Actively work with the operations team to create efficient processes through automations to improve SLAs. - Understand architectural decisions and actively drive reusable patterns for cloud-native, AI-enabled backend systems. To be successful in this role, you'll need: - Experience:

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Lead Software Engineer, Agentic AI Systems at Collective Health - Lehi, UT | Plano, TX - Lead Software Engineer, Agentic AI Systems Lehi, UT | Plano, TX At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. The Claims AI Automation team is currently evolving from traditional rule-based adjudication to an intelligence-driven platform. We are seeking a Lead Software Engineer who excels at high-level technical execution. This role is focused on the development and delivery of our Agentic AI strategy, turning architectural blueprints into production-ready systems. The ideal candidate will be the primary engine for building Python-based AI agents using the Google Cloud (GCP) ecosystem to automate complex claims workflows. You will be responsible for implementing sophisticated LLM behaviors using Gemini. What you will do: - Execute Agentic Workflows: Build and deploy sophisticated AI agents using Google Vertex AI and the Google Agent SDK (ADK) based on provided architectural specifications. - Develop and optimize agent behaviors using Gemini (Pro/Flash) with a focus on reliable tool-calling and multi-step reasoning; implement RAG and grounding strategies to ensure AI agents provide factual, data-driven responses derived from internal claims databases and policy documents. - Design and implement complex system instructions, few-shot prompting, and Chain-of-Thought reasoning to ensure agents handle claims logic with high precision, performing Supervised Fine-Tuning on Gemini models to improve domain-specific performance in adjudication and medical coding - Data & Messaging: Expert in SQL/PostgreSQ/AlloyDB/BigQueryUnderstand architectural decisions and actively drive reusable patterns for cloud-native, AI-enabled backend systems. - Design and implement Stateful

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Lead Data Analyst at Collective Health - San Francisco, CA | Lehi, UT - Lead Data Analyst San Francisco, CA | Lehi, UT At Collective Health, we're transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design. As a Lead Data Analyst , you will be the primary technical lead for our most significant clients and a driving force behind our team's data and analytics excellence. You will move beyond standard reporting to lead complex analyses, with AI first mentality serving as a trusted advisor to key stakeholders by translating healthcare claims data into clear, actionable narratives. This role is designed for a self-starter who thrives in high-pressure environments, capable of leading high-priority projects with tight turnaround times, who can navigate sophisticated data landscapes, lead by example, and deliver high-impact presentations that influence decision-making. What you'll do: - Lead Strategic Reporting & Delivery: Own the end-to-end lifecycle of analytics for leadership and key stakeholders. You will ensure that high-impact reporting is not only delivered on schedule but is strategically aligned with clinical and financial objectives. - Direct Client Analytics Partnership: Serve as the primary analytics lead for top-tier client requests. You will move beyond requirement gathering to act as a consultant, designing solutions that solve complex healthcare business challenges and presenting these insights directly to key partners. - Technical Excellence & SQL Mentorship: Establish and uphold the standards for data integrity by leading peer code reviews. You will provide expert guidance on SQL optimization, complex logic validation, and adherence to rigorous

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